Frequently Asked Questions

Q: Do I need a referral?
A: This depends on your insurance plan. Most patients are referred by their primary care physician. Some patients are self referred - if so, please fax your medical records when making your appointment.

Q: Do I still need a primary care physician?
A: Yes. As specialist, we are trained to specifically diagnose and manage endocrinology diseases and disorders. We ask that you see your primary care for other areas of your health.

Q: Is there anything specific I need to bring to my appointment?
A: For new patients, please bring your insurance card, a photo ID, and completed patient forms to your initial visit. We will need your most recent progress notes, labs, and any radiology reports pertaining to your endocrine health.

For new and current patients, please bring your medications or a current list of your medications.  If you are diabetic, make sure you bring your blood sugar log and/or glucose meter.

Q: Do I need to pay my copay at time of visit?
A: Yes. Please see our office policies for more details.

Q: I had lab work done, and I have not been called with my results. What do I do?
A: We will go over all your results in detail at your appointment. If no appointment is scheduled, please call us to make one.

Q:  Can I reach my doctor after regular office hours? It is after work hours, how do I get a hold of my provider?
A:  One of our doctors will be on call for urgent calls after hours. If you are having a medical emergency, please call 911. For all other calls, please call during our business hours.

Q: How do I get a refill on my medications?
A: Please let your doctor know which refills are needed when you come to your appointments. If you need refills in-between your visits, contact your pharmacy and ask them to notify us. You can find more information about refills here.

Q: How do I get my medical records?

A: Please fill out our Medical Release Form and fax to 210-798-0015.